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NOTIFICATION AND MONITORING
Free notification service for every shipment with email, with the details of the shipment and the link for monitoring.
Telephone monitoring service, by contacting the customer service +390924/25087.

AGREED DELIVERY
On request we offer free delivery service with agreed date.

IMPORTANT WHEN THE DELIVERY HAPPENS
When the courier arrives, to protect the customer, we recommend:

• Communicate to the courier the acceptance of the package "with reserve", inserting it also among the notes any external defects (Ex: package not intact, tampered tape etc.);
• Check that the number of packages arrived is equal to the number of packages written in the notification or in the transport document.

In case of difficulty, we recommend contacting customer service at +390924/25087 or to customerservice@frantoiovallone.it. Receiving information immediately allows us to find the best solution in the shortest possible time.

information costs and delivery times.

DAMAGE OR LACK
We pride ourselves on having an average 99.9% delivery of intact packages. In the event of damage inherent to the integrity or completeness of the products received, we ask you to facilitate our work by reporting the incident within 7 days of delivery, in accordance with current regulations, and we will be happy to offer you a positive experience in any case.

DELIVERY FAILURE
In the case of non-delivery, the courier will attempt delivery 3 times. Afterwards it will be possible to collect the package in the courier's warehouse for the next 15 days.
In the event that the package is not delivered within the agreed time, contact customer service to +390924 25087 or customerservice@frantoiovallone.it.

BILLING
Inside the package there will be an envelope with the delivery note or the copy of the invoice.
The information provided by the Customer at the time of the order is binding: Fiscal code, VAT number, SDI Code and PEC are mandatory.
In the event of a gift, no invoice will be inserted into the package.
For each order, the invoice issued will be sent to the invoice holder fiscal drawer.